Case Study: Panda Retail Company advances personalized omnichannel customer experiences with Unifonic

Panda Retail Company - Customer Case Study

Panda Retail Company, the largest grocery retailer in Saudi Arabia, sought to advance its omnichannel strategy and transition to highly personalized, one-to-one customer communication. The challenge was to bridge the gap between its online and offline presence to create a seamless and effortless experience for its tech-savvy customer base. To achieve this, Panda partnered with Unifonic and implemented its customer experience platform and chatbots.

The solution from Unifonic is enabling Panda to automate customer interactions, such as handling inquiries and feedback through chatbots, facilitating unique customer-initiated conversations. This has resulted in a more streamlined and positive customer experience, allowing for more prompt responses. The partnership is a key part of Panda's strategic plan, and they anticipate achieving a 95% seamless experience by the end of the next year. Unifonic is also seen as vital to Panda's future growth and expansion plans due to its innovative capabilities.

Panda Retail Company

Ahmed Suliman Gabil

Director of Omnichannel