Case Study: Dr. Samir Abbas Hospital improves patient engagement and operational efficiency with Unifonic

Dr. Samir Abbas Hospital boosts conversions by 20% with Unifonic

Dr. Samir Abbas Hospital, a pioneering women's healthcare provider in Saudi Arabia, faced challenges in streamlining patient communication and enhancing internal operational efficiency. They sought to reduce reliance on phone calls and a manual booking system by adopting more sophisticated digital channels. To tackle this, the hospital partnered with Unifonic for its communication solutions.

Unifonic implemented a suite of solutions including multichannel campaigns on SMS and WhatsApp, an AI-driven chatbot for appointment bookings and reminders, and an agent console for customer service. This led to a more streamlined patient journey and significant operational improvements. The results included a marketing campaign achieving a 110% success rate with a 20% higher conversion ratio and reduced response times for patient inquiries, demonstrating Unifonic's impact on both engagement and efficiency.

Dr. Samir Abbas Hospital