Case Study: The Will-Burt Company cuts NCR cycle time by 75% with Unifize

Will-Burt's game changing boost to quality process cycle times

The Will-Burt Company, a manufacturer of mission-critical elevation and lighting systems, faced significant challenges due to its disconnected quality management processes. With data siloed across nearly 1,000 suppliers and scattered among spreadsheets, Access databases, and emails, gaining visibility and closing non-conformance reports (NCRs) was slow and inefficient. This fragmentation made it difficult to spot trends and collaborate effectively, hindering their operational efficiency.

To address this, The Will-Burt Company implemented Unifize's unified quality management platform. This solution consolidated five separate systems into one, providing real-time visibility and connecting supplier quality, internal workflows, and compliance. By using Unifize, the company achieved a 75% reduction in average NCR closure time, cutting it from 4-5 weeks to just over 7 days. Additionally, Unifize enabled faster customer complaint resolution and brought measurable improvements to supplier performance through connected dashboards and proactive collaboration.

The Will-Burt Company

Tedd Carr

Director of Quality