Case Study: The Will-Burt Company cuts NCR closure time by 75% with Unifize

The Will-Burt Company cuts NCR closure time by 75% with Unifize

The Will-Burt Company, a manufacturer of mission-critical elevation, lighting, and surveillance systems, faced significant challenges due to fragmented quality data. With nearly a thousand suppliers and information scattered across spreadsheets, Access databases, and email, gaining visibility and closing non-conformance reports (NCRs) was a slow and inefficient process. They needed a unified system to manage supplier quality, internal workflows, and compliance, leading them to partner with Unifize.

Unifize implemented a single, conversation-driven platform to consolidate Will-Burt's five disconnected quality tools. This solution provided real-time visibility and connected workflows for NCRs, corrective actions, audits, and supplier performance. The results were transformative: Unifize helped cut average NCR closure time by 75%, from 4-5 weeks to just over 7 days, and reduced customer complaint closure time from over 4 weeks to 11.4 days. The platform also enabled 90-95% of audits to be conducted remotely, bringing unprecedented efficiency and collaboration to their quality processes.

The Will-Burt Company