Case Study: LaundryTec doubles service and cuts systems from 5 to 2 with Unifize Field Service

Laundrytec's lightning shift to Unifize Field Service, resulting in being able to eliminate 3 existing systems and handle 2x the service

LaundryTec, a UK supplier of industrial laundry equipment, faced significant operational inefficiencies in managing their sales, service, and maintenance teams. Their reliance on a disconnected mix of email, Excel, a custom-built quoting tool, and WhatsApp groups led to frequent errors, missed service calls, and supply delays. Seeking a unified solution, they attempted to build custom software and used Salesforce and Airtable, but these failed to meet their complex collaborative needs.

Unifize provided a single collaborative platform that consolidated LaundryTec’s core processes into individualized, real-time conversations for each service call, quote, and maintenance activity. This solution eliminated daily confusion and handover errors by bringing the entire team onto the same page. The results were immediate and impactful; the team was using Unifize within an hour of their demo. They eliminated three systems, advanced their planning to two weeks, and significantly increased team engagement and visibility, which doubled their service capacity.

LaundryTec

Stefan Drapan

Director of Sales