Case Study: a global law enforcement agencies provider achieves real-time transcription and capture with Unified Infotech

global law enforcement agencies boost backoffice efficiency by 15% with Unified Infotech

The customer, a global provider of transcription services for law enforcement and other agencies, faced a market opportunity to develop an AI-driven platform that could transcribe and diarize audio in near real-time, a capability missing from mainstream collaboration software. They partnered with Unified Infotech to build a web and mobile application that could seamlessly integrate with their existing suite of solutions.

Unified Infotech designed and developed an AI-powered voice and video capture platform integrated with advanced transcription and speaker diarization. The solution, built on Microsoft Azure, included e-commerce features and an admin dashboard. This resulted in a 2x growth in new customer acquisition and a 15% increase in back-office efficiency for the client.