Case Study: MatKomfort improves customer service with Ungapped

MatKomfort - Customer Case Study

MatKomfort, a Stockholm-based meal service preparing 800,000 meals each year, needed a way to keep busy families and working professionals informed with timely, personalized communication. The company wanted to improve customer experience while managing the challenge of sending the right message at the right time without overwhelming customers.

Using Ungapped’s text message tool, MatKomfort scheduled weekly pickup updates and sent personalized order details and special offers, with help from features like scheduling and a character counter. The result was more convenient, customer-friendly communication that supported its service-first approach, helping MatKomfort maintain a 9/10 customer recommendation rate while keeping messages useful, timely, and well-balanced.

MatKomfort