Unframe
30 Case Studies
Case Study: a Fortune 500 company achieves 40% faster support replies with Unframe AI inbox automation
A Unframe Case Study
Fortune 500 Company speeds support replies by 40% with Unframe
Unframe helped a Fortune 500 company in the industrial sector overcome a significant challenge with its support operations. The customer's teams were manually managing a high-volume shared inbox, which led to delays, misrouted requests, and difficulty adhering to SLAs, posing a risk to their operations.
Unframe deployed an AI-powered inbox automation solution that accurately classified emails and converted them into structured tickets with assigned SLAs. This system automatically routed requests to the correct team members and provided managers with real-time visibility. The solution resulted in a 40% faster ticket response time, 98% classification accuracy, and 87% of automated acknowledgment drafts being approved without changes.
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