Case Study: a Fortune 50 telecom operator saves $150M annually with Unframe

Fortune 50 Telecom Operator saves $150M annually with Unframe

The customer, a Fortune 50 telecom operator, faced a challenge where its field technicians and network operations teams worked in silos. Technicians wasted hours navigating outdated, fragmented systems, while leaders lacked a real-time view of performance. This disjointed process slowed network rollouts, increased operating costs, and hurt customer experience. They partnered with Unframe to implement an AI-powered field and operations platform.

Unframe's solution unified data and workflows across the operator's various systems. This provided technicians with mobile, multilingual guidance and gave leaders a single, real-time view of operations. The implementation by Unframe resulted in $150 million in annual operational savings, a 23% improvement in first-time fix rates, and a more than 10-point increase in NPS for key segments.