Case Study: European Fleet Management & Payments Company reduces manual handling time by 70% with Unframe AI Email Triage

European Fleet Management & Payments Company reduces manual email handling time by 70% with Unframe

The European Fleet Management & Payments Company faced a significant operational challenge, as its teams were manually processing every incoming email to determine routing, a slow and error-prone process that created recurring SLA risks. To address this, they partnered with Unframe to implement an AI email triage solution using its Agents & Automation service.

Unframe designed and deployed a tailored AI email-to-task automation solution that parses incoming messages, matches data to the correct company, and automatically flags priority clients. This implementation resulted in an 85% accuracy rate for company assignment proposals, ensured 100% of Express/VIP emails were flagged for priority, and achieved a 70% reduction in manual handling time per email.