Case Study: MotivHealth improves patient triage and 24/7 member support with UneeQ’s Maya MD

MotivHealth achieves 92% triage success with UneeQ

MotivHealth, a health insurer, sought to make healthcare more accessible for its members and provide a scalable way to support its physicians, staff, and patients. They partnered with UneeQ and its digital human technology to implement an AI health assistant named Maya.

UneeQ's solution was Maya, a digital human who lives in the MotivHealth member portal. She provides virtual symptom assessments, treatment advice, appointment scheduling assistance, and 24/7 connection to telehealth providers. The implementation proved highly successful, with UneeQ's platform achieving a 92% triage success rate, which matched physician consensus and even outperformed the 88% success rate of real physicians in the study.

MotivHealth