Case Study: Orbit Techsol India improves serial number traceability and customer service with SAP Business One from Uneecops

Orbit Techsol India improves order processing with Uneecops and SAP Business One for ~130 employees

Orbit Techsol India, an IT services company, faced challenges with a disconnected legacy system that could not properly track product serial numbers, leading to warranty service issues. The inefficient platform caused operational delays and poor customer experience. They partnered with vendor Uneecops to implement the SAP Business One business management suite.

The solution implemented by Uneecops provided a unified platform for financial management, CRM, and back-to-back order management. Key features included a proper escalation matrix, automated email touchpoints, and dashboards for informed decisions. The results included improved customer satisfaction, error-free digital order processing, and significant time savings in order management, all enabled by Uneecops’ customized implementation.

Orbit Techsol India