Case Study: India’s fastest-growing online travel aggregator achieves 60% lower agent workload with Salesforce automation by Uneecops

India’s Fastest-growing Online Aggregator Technology Company cuts agent workload by 60% with Uneecops

A major online travel aggregator company faced challenges with manual processes, inefficient sales tracking, and an underperforming previous vendor. This led to a high workload for agents and lost revenue opportunities. They partnered with Uneecops to implement Salesforce Service Cloud to address these issues.

Uneecops successfully executed a complex Salesforce implementation, including 600 licenses and enhanced case management. This automation reduced agent workload by 60%, improved operational visibility, and allowed the company to tap into new sales opportunities. The solution, delivered by Uneecops, significantly improved customer experience and agent efficiency.