Case Study: Palo Alto Networks resolves firewall defects in 15 minutes with Undo AI

Palo Alto Networks resolves firewall defects in 15 minutes with Undo

The customer, Palo Alto Networks, a global cybersecurity leader, faced a long-standing challenge in resolving a complex double-free memory corruption bug in its firewall products. This defect had been reported multiple times but defied resolution because the engineering team could not reliably reproduce the issue, and traditional debugging methods were too slow to pinpoint the root cause.

Using Undo's LiveRecorder and new AI capability, a recording of the crashing process was captured remotely. The Undo AI then autonomously analyzed the recording to identify the exact root cause in just 15 minutes. This solution provided a 100x faster resolution than traditional methods, reducing the mean time to repair from an estimated three weeks to a quarter of an hour and allowing a workaround to be delivered to the customer immediately.

Palo Alto Networks