Case Study: PetPlate reduces customer inquiries and boosts NPS with UnDigital

PetPlate Reduces customer inquiries 20% and lifts NPS to 70 with UnDigital

PetPlate, a company that delivers customized dog food diets, needed a solution to dynamically generate personalized feeding instructions for each package it shipped to its customers. This challenge led them to partner with UnDigital and implement its in-package personalization service.

UnDigital's solution automated the unboxing experience by allowing PetPlate to send dynamically generated feeding guidelines and marketing materials tailored to each individual customer. This use of UnDigital's technology resulted in a 20% reduction in customer service inquiries and a significant increase in their Net Promoter Score (NPS) to 70.

PetPlate

Renaldo

Founder