Case Study: US-based IT Company achieves 24x7 security monitoring and faster threat containment with UnderDefense

UnderDefense Helps US IT Leader Make the Most of Existing Security Tools and Ensure 24/7 Monitoring

UnderDefense provided its managed detection and response (MDR) services to a US-based IT company that develops retail software. The client had challenges with its CrowdStrike XDR implementation, including misconfigurations that created monitoring blind spots and a lack of in-house expertise. This led to a false sense of security with no alerts being generated and an unspecified mean time to respond (MTTR).

UnderDefense conducted a thorough assessment and configuration of the XDR tools, establishing a 24x7 security monitoring and incident response workflow. The solution enabled the client to achieve a 30-minute MTTR, address 40 high-risk alerts, and fix over 70 insecure exclusions. The vendor's 24/7 support and expert recommendations significantly enhanced the client's security posture and operational efficiency.