Case Study: Jerome's Furniture achieves 67% higher per-session value and 34% higher AOV with Unbxd

Jerome’s Furniture driving a personalized shopping experience with Unbxd AI-Powered Solutions

Jerome's Furniture, a family-owned home & furnishings retailer, was struggling with a search experience that had little intelligence: customers could not reliably find products, there were no machine‑learning recommendations at key shopper moments, and previous solutions delivered poor relevance and were hard to implement. To address this, Jerome's engaged Unbxd and deployed Unbxd Search (AI/ML-powered product discovery) to make the on‑site search behave more like a knowledgeable sales associate.

Unbxd launched its solution across search, browse and recommendation widgets (live in 21 days), added hybrid human–machine overrides and advanced analytics to boost product discovery and merchandising control. The results were significant: Per Session Value +67%, Site Search Conversion +25%, Revenue from Site Search +20% and Average Order Value +34%, while enabling smoother online-to-in‑store journeys and ongoing optimization via Unbxd’s platform.

Jerome’s Furniture

Scott Perry

Executive Vice President Digital Marketing