Case Study: Jerome’s Furniture achieves 21-day go-live and 39% increase in site search conversions with Unbxd

How did Jerome’s go LIVE with the site search solution in just 21 days

Jerome’s Furniture, a family-focused retailer founded in 1954 with 25 stores and hundreds of millions in revenue, faced the challenge of translating its in-store shopping experience to eCommerce: shoppers needed fast, relevant product discovery, 1:1 personalization, and a solution that was easy and quick to onboard. To solve this, Jerome’s selected Unbxd’s AI-powered site search solution to deliver relevance, personalization and a smooth integration without disrupting their site UI.

Unbxd implemented its AI models (NER, query category prediction, autocorrect, catalog enrichment) plus hybrid recommendations and went live in just 21 days. The result: Unbxd delivered faster, more relevant search and merchandising, driving a 39% increase in conversions from site search, an 8% lift in average order value, 42% longer session time for customers who use search, and sub‑second page loads.

Jerome’s Furniture

Scott Perry

Executive Vice President Digital