Case Study: Valiant Bank achieves cost savings, business growth, and better service experience with unblu Branch

Valiant Bank rolls out Unblu Branch to 60 branches after 35% drop in assisted transactions

Valiant Bank, a Swiss retail bank, faced a significant 35% decline in personal assisted transactions and reduced footfall, making the continued operation of its extensive branch network unviable. The bank's challenge was to either close branches or adopt a new strategy to drive growth. They chose to partner with the vendor unblu to enhance their digital capabilities.

unblu implemented its solution, unblu Branch, across 60 of the bank's locations. This initiative to create hybrid branches was a success, resulting in substantial cost savings, business growth, and an improved service experience for clients. The digital components were well-accepted and enabled a smooth transfer of in-branch tasks to the digital service.

Valiant Bank