Case Study: Tatra Banka boosts digital banking efficiency with unblu

Tatra Banka boosts efficiency by 40% with unblu

Tatra Banka, Slovakia's most awarded financial institution, sought to build on its innovative foundation by delivering a superior customer experience. Its specific challenge was to create a new, secure communication channel within its mobile app that would allow for more effective interactions between its bankers and affluent clients. To achieve this, the bank partnered with vendor unblu to implement its Co-Apping solution.

The solution, implemented with support from system integrator Soitron, embedded a permanent communication space powered by unblu into the bank's mobile app. The results were outstanding, with over 3,000 conversations conducted in the first half-year of the pilot. The project boosted efficiency by 40% and achieved an incredible System Usability Scale (SUS) score of 84.6, far exceeding its goal. Both bankers and clients were highly enthusiastic about the new, secure digital experience.

Tatra Banka