Case Study: AppDirect boosts developer efficiency and focus with Unblocked

AppDirect - Customer Case Study

AppDirect, a platform for managing digital subscription marketplaces, faced a challenge with fragmented developer knowledge. With critical information scattered across wikis, Slack, and emails, their 250 global engineers were experiencing bottlenecks, delays, and constant context-switching as they searched for answers. To improve efficiency and focus, SVP of Engineering Mathew Spolin sought a solution from Unblocked to centralize their documentation.

By implementing Unblocked's knowledge-as-a-service platform, AppDirect created a centralized internal knowledge hub integrated into existing workflows. The solution from Unblocked drastically reduced the time developers spent searching for information and waiting for responses from subject matter experts. This led to a tangible reduction in time spent resolving technical blockers, an acceleration in sprint velocity, and an overall increase in developer satisfaction and productivity.

AppDirect

Matthew Spolin

Head of Mobile and IoT