Case Study: M S Benbow & Associates achieves data-driven decision-making and operational efficiency with Unanet A/E

M S Benbow Uses Newfound Data Insight to Elevate Processes, Decision-Making, & Planning

M S Benbow & Associates is a 40‑year, multi‑discipline engineering consultancy (112 employees across Louisiana and Texas) serving refineries, airports and large public venues. The firm was hampered by a patchwork of disparate systems (Excel, Sage50, BillQuick, Tableau, Salesforce) that created redundant data entry, bottlenecks, poor cross‑department collaboration and inefficiencies in opportunity tracking, project startup, invoicing and expense reporting.

MSB implemented Unanet A/E, a cloud ERP purpose‑built for A/E firms (accounting, project management, marketing/CRM, analytics and dashboards), to create a single source of truth and automate processes. Since going live in July 2019 the firm reports a 2% increase in gross profit, a 66% reduction in project‑setup time, an 85% drop in project‑specific information requests, about $25K annual savings from dashboards, 18‑day improvement in AR collections, and markedly better resource planning and decision‑making.

M S Benbow & Associates

Jennifer Edwards

Controller