Case Study: Shamballa Jewels achieves 60% faster order handling, 80% fewer delivery mistakes and 70% better customer insight with Umbraco

A brand new award-winning ordering system for a world-renowned jeweller

Shamballa Jewels, a world‑renowned jeweller, needed a modern ordering system to support bespoke designs, reduce sales and order‑handling time, cut delivery mistakes and gain better customer insights. Gold Partner Compent built the solution using Umbraco CMS together with Ucommerce to replace legacy processes and enable dealers and customers to configure and order high‑quality pieces worldwide.

Compent implemented the system on Umbraco/Ucommerce with ERP integration and a fast, browser‑based 3D jewellery designer for iPad and desktop; orders flow directly into Shamballa’s ordering and production workflow. The Umbraco solution cut order handling time by 60%, reduced delivery mistakes by 80%, increased customer‑behavior insight by 70%, sped up delivery visibility, and won the Best New Tech award at the Umbraco Awards 2018.

Shamballa Jewels

Sofie Langebæk

Digital Project Leader