Case Study: Intact Insurance improves hybrid workplace management with UMA

Intact Insurance eliminates ghost bookings across 3 regions with UMA

Intact Insurance, a leading global insurer, faced the challenge of managing meeting and workspace availability across its international offices in the UK, India, and Europe. With a hybrid workforce, the company struggled with inefficient room usage, ghost bookings, and a lack of visibility for employees and facilities teams. They partnered with vendor UMA to find a unified solution.

UMA deployed an integrated workspace management platform that connected with Cisco Webex. The solution provided real-time visibility, automatically released unused rooms to eliminate ghost bookings, and enabled one-touch meeting joins. Facilities teams used UMA's analytics to optimize space. The outcome was a transformed, data-driven workplace with greater efficiency, improved meeting punctuality, and smarter resource use for Intact Insurance's hybrid policy.

Intact Insurance