Case Study: Total Wine & More Concierge Sales achieves streamlined premium sales with Ultra Commerce

Total Wine & More Concierge Sales streamlines 50% wine futures prepayments with Ultra Commerce

Total Wine & More, the largest independent fine wine retailer in the US, needed a modernized and scalable digital solution for its Concierge Sales division. Their challenge was to handle the complexities of premium wine sales, particularly the Bordeaux Futures program, which required managing 50% prepayments, automating inventory for various bottle sizes, and streamlining order processing to allow staff to focus on high-touch customer service. They partnered with Ultra Commerce to build a Concierge Sales platform to address these needs.

Ultra Commerce designed and implemented a comprehensive platform that automated inventory workflows and enabled the flexible 50% prepayment model. The solution provided a robust customer account interface for managing orders and payments. The results were immediate, saving staff significant time by streamlining manual processes and providing a modernized, intuitive experience for customers. Ultra Commerce's platform delivered scalable growth and operational excellence for Total Wine's premium services.

Total Wine & More Concierge Sales