Case Study: Total Wine & More Concierge Sales achieves automated inventory and streamlined wine-futures sales with Ultra Commerce

Total Wine & More Concierge Sales - Customer Case Study

Total Wine & More Concierge Sales, the high-end special-orders division of Total Wine & More, faced rapid growth that outpaced a homegrown system and forced staff into time-consuming manual workarounds with no real inventory management for wine futures. Ultra Commerce was engaged to replace the legacy setup with a cloud-based eCommerce Concierge Sales website/platform to automate ordering, inventory and customer account management.

Ultra Commerce built a custom solution that added a 50% prepayment workflow for futures, automated conversion of consignment liters into multiple SKUs, and delivered customer self-service accounts. The Ultra Commerce platform eliminated manual processes, cut reporting and analytics from days to minutes, freed staff from data entry so they could focus on customers, and—after a six‑month rollout—transformed operations with faster fulfillment, fewer errors, and automated inventory control.

Total Wine & More Concierge Sales

Cyrus Hazzard

Director of Concierge Sales