Case Study: Macfarlanes achieves better IT ROI and 24/7 infrastructure support with Ultima Business Solutions

Macfarlanes - Customer Case Study

Macfarlanes LLP, the City of London law firm, needed a way to maximise uptime and support its 500 employees with reliable access to legal documents, email, CRM tools, and disaster recovery systems. To ease pressure on its in-house IT team and gain specialist out-of-hours support, it chose Ultima Business Solutions and its managed service expertise for core infrastructure.

Ultima Business Solutions implemented 24x7 managed support for Macfarlanes’ server network, Exchange, SAN, wireless, and DR environment, backed by SLA-driven monitoring and vendor management. Using encrypted VPN access and NetIQ AppManager monitoring, Ultima helped provide proactive issue detection, faster incident resolution, and a consolidated view of the environment, improving return on IT investment and enabling better, cost-effective infrastructure optimisation.

Macfarlanes

Maurice Millen

Head of IT