Case Study: FremantleMedia achieves improved IT support and service efficiency with Ultima Business Solutions

FremantleMedia - Customer Case Study

FremantleMedia, one of the world’s largest TV content creators and distributors, needed a managed IT support service that could align with its business needs, improve user support, and keep systems up to date across a global operation. Ultima Business Solutions had already proven itself by migrating the company’s email platform from Lotus Notes to Microsoft Exchange with Enterprise Vault archiving, then won a five-year managed services contract in 2012 to support around 2,500 users worldwide.

Ultima Business Solutions implemented a tailored managed service that included a 24x7 service desk, monitoring and management, onsite second-line support, and proactive health checks across systems such as Active Directory, Citrix, SQL, VMware, and storage. The result was a more flexible, better-controlled support model with improved service quality, a single point of contact, and seamless global coverage across 28 countries and 200 territories, helping FremantleMedia deliver more stable and efficient IT support.

FremantleMedia

Adam Seaman

Operations Director