Case Study: Lupin Limited improves training effectiveness and productivity with UL Solutions

Competency Based Training Drives Training Effectiveness and Performance Improvement

Lupin Limited, a pharmaceutical manufacturer with 12 Indian sites and three global sites, wanted to move beyond an SOP-based training model to improve regulatory compliance, training effectiveness, and workforce performance. The company faced gaps in documented technical competence, heavy SOP reading for new joiners, and human-performance deviations that were contributing to investigations and lot release delays.

UL Solutions partnered with Lupin Limited to design and roll out a competency-based training program using a risk-based approach, mapping SOPs and training to role-specific competencies, developing assessment checklists, and integrating the process with the existing learning management system. With UL Solutions’ support, Lupin cut SOP reading requirements by 20% to 40% in many roles, reduced SOP reading hours by 30% in manufacturing, lowered average time to productivity in QC laboratories from 60 days to 45 days, and trained about 1,000 employees while improving documentation, confidence, and compliance.

Lupin Limited

Nilanjana Basu

Head, Technical Training