Case Study: Leinonen Estonia onboarded 300 employees across 11 countries with Uku

How to implement practice management software in a large accounting firm

Leinonen Estonia, an international accounting firm, faced the challenge of implementing a new practice management software across its 300 employees in 11 different countries. The firm needed to onboard its large, geographically dispersed team onto a single, efficient platform without causing major disruption to its operations. They chose to partner with Uku to find a solution.

Uku implemented a structured "teach-the-teacher" approach over a six-month period. This involved training super-admins who then trained team leaders, who in turn trained their accountants. The rollout was managed step-by-step, starting with the CRM, then work plans, and finally billing. The solution successfully onboarded all 300+ employees, creating a unified system that improved information availability and work delegation for the accounting firm.

Leinonen Estonia

Külli Kink

Head of Accounting