Case Study: MarketSource optimizes part-time staffing and reduces costs with UKG Pro Workforce Management

MarketSource reduces part-time scheduling gaps by 20% with UKG

MarkSource, which deploys a team of 9,000 part-time representatives to retail stores, faced challenges with complex scheduling for its two employee groups. Using disparate systems made it difficult to assign extra shifts, leading 53% of employees to take a second job. During peak seasons, the company was unable to meet client demand and had to refuse business. To address this, they turned to UKG for a solution using UKG Pro Workforce Management.

UKG implemented an integrated Representative Engagement Platform (REP) that unified scheduling tools on a single, flexible platform. This solution allowed MarketSource to efficiently schedule employees for multiple shifts and job types. The results were significant: employees gained more hours, reducing the need for second jobs, and the company decreased operational costs and employee turnover. UKG's platform enabled MarketSource to meet peak season demands by better utilizing existing staff, anticipating a reduction in seasonal hiring from 30% to 20%.

MarketSource