Case Study: Manchester Airports Group achieves smarter workforce management with UKG Pro Workforce Management

Manchester Airports Group cuts Resource Planning overtime by 100% with UKG

Manchester Airports Group (MAG), the UK's largest airport operator, faced a challenge with fragmented workforce management across its three major airports. Using a mix of legacy systems and manual Excel spreadsheets created operational inefficiencies, limited visibility, and made payroll reconciliation difficult. To unify its workforce operations, MAG partnered with UKG to implement the UKG Pro Workforce Management suite.

By deploying UKG Pro, MAG established a single, connected system for scheduling, timekeeping, and labor visibility. The solution provided managers with real-time workforce intelligence and gave frontline employees self-service tools for shift swaps and leave requests. As a result, UKG helped MAG achieve a 100% reduction in resource planning overtime at one airport, reassigned 13% of a planning team to strategic work, and significantly improved payroll efficiency and operational agility.

Manchester Airports Group (mag)