Case Study: Leslie’s, Inc. creates a better frontline employee experience with UKG Pro

Leslie’s, Inc. wins 2023 Innovation Award with UKG Pro for frontline workforce experiences

Leslie's, Inc., a major retailer in the pool and spa care industry, faced the challenge of supporting its thousands of frontline and hourly employees with accessible HR tools. They needed a centralized, intuitive system to provide associates with easy access to information and support, allowing them to focus on customer service rather than administrative tasks. To address this, Leslie's partnered with vendor UKG and implemented the UKG Pro suite.

UKG provided a comprehensive solution with UKG Pro acting as a single source of truth for all HR information and workforce data. This included self-service content, streamlined performance reviews, and real-time access to schedules and pay information. The results empowered employees and leaders, leading to more meaningful performance conversations and winning Leslie's a 2023 Innovation Award for their innovative use of the platform. UKG's support gave the HR operations team confidence in fulfilling their mission to service associates effectively at all times.