Case Study: Jack in the Box drives operational efficiency with UKG Pro

Jack in the Box uses UKG Pro to support 5,000 employees across 140 corporate locations

Jack in the Box faced challenges with an outdated HCM solution that lacked upgrade capacity and could not adequately support its restaurant-based workforce. The company sought a new platform to improve functionality and drive organizational performance, leading them to partner with vendor UKG and implement the UKG Pro solution.

The UKG Pro platform allowed for extensive configuration, such as modifying job-change fields and using the Value Rules Engine to automatically set fields based on organizational data. This ensured accurate and consistent employee pay. UKG's high level of customer service was integral to the results, providing confidence in payroll accuracy and eliminating the need for daily audits. According to the HRIS Manager, no other HCM solution offered this level of tailored functionality.

Jack in the Box