Case Study: Hotel Indigo Durham achieves 60% higher employee retention with UKG Beacon

Hotel Indigo Durham boosts retention 60% with UKG

UKG helped Hotel Indigo Durham tackle high employee turnover, a critical challenge in the competitive hospitality industry. The hotel's leadership recognized that inconsistent staffing threatened the guest experience and sought a new strategy to improve engagement and retention.

The solution centered on implementing UKG Beacon to create a fair and easy-to-manage recognition platform. This allowed for instant monetary rewards, peer-driven recognition programs, and centralized oversight. By using UKG Beacon to embed appreciation into daily work, Hotel Indigo Durham reduced labor turnover from 50% to 15-20%, a 60% increase in retention that significantly outperforms the industry average and has helped build a high-performance culture that attracts strong talent.