Case Study: Hawaiian Airlines empowers its frontline workforce with mobile-first HR access with UKG Pro

Hawaiian Airlines empowers 5,000 frontline workers with UKG Pro

Hawaiian Airlines, a 15-year customer of UKG, faced the challenge of supporting a large, mobile frontline workforce—including pilots and guest service agents—who rarely work from a traditional office. They needed to provide these employees with constant access to critical HR information and ensure seamless compliance with complex industry regulations like FAA reporting requirements.

The solution was the implementation of the UKG Pro suite, including UKG Pro People Assist. This mobile-first HR technology provides employees with 24/7 access to an expansive knowledge base for immediate answers and automates the routing of complex requests. As a result, UKG empowered Hawaiian Airlines' workforce with vital operational and HR information at all hours, significantly improving access and efficiency for their on-the-move employees.

Hawaiian Airlines