Case Study: Hartford HealthCare improves workforce flexibility and employee wellbeing with UKG

Hartford HealthCare standardizes timekeeping across 19 pay codes with UKG

Hartford HealthCare, a large New England health system, faced challenges in managing its 37,000-person workforce across hundreds of locations. As a longtime UKG customer dedicated to innovation, they sought to better support frontline staff, improve work-life balance, and efficiently manage staffing and timekeeping amidst industry-wide shortages. They turned to UKG's AI-powered workforce management suite, specifically UKG Pro Workforce Management, to address these needs.

By implementing UKG Pro, Hartford HealthCare gave staff flexibility through a mobile app for shift swaps and requests, while providing managers a real-time staffing dashboard. The solution standardized timekeeping and pay codes system-wide, removing duplications. Results included a substantial decrease in time spent auditing employee data, faster shift coverage for patient care, and improved ability for leaders to approve time off, reinforcing employee wellbeing. UKG provided a single source of truth for workforce data, creating efficiencies across the entire health system.

Hartford HealthCare