Case Study: FJ Management improves frontline workforce support and HR efficiency with UKG Pro

FJ Management fields 78,000 employee requests in a year with UKG

FJ Management, a family-owned holding company with over 17,000 frontline employees across diverse industries, faced significant HR challenges due to workforce complexity. Their varied businesses, from convenience stores to refineries, had different staffing models and 24/7 operations, making consistent employee support and granular workforce analytics difficult. To address this, they turned to the UKG Pro suite and UKG People Assist from vendor UKG.

The solution centralized and automated HR responses using UKG People Assist and leveraged UKG's data analytics. This allowed FJ Management to field 78,000 employee requests in a year, with most answered in under an hour, freeing HR for strategic work. Using UKG, the company gained rapid insights into staffing, time-to-hire, and turnover, enabling informed, consistent decision-making across all its operating companies.