Case Study: Fishers Fire Department streamlines scheduling and bidding with UKG TeleStaff Cloud

Fishers Fire Department saves six days of PTO bidding time with UKG TeleStaff Cloud

The Fishers Fire Department in Indiana faced inefficient and manual scheduling processes, using a complex spreadsheet and a basic staffing module. Their challenges included time-consuming shift fill-ins, a labor-intensive vacation bidding system requiring multiple staff for days, and a cumbersome overtime management process. They turned to UKG for a solution using UKG TeleStaff Cloud.

UKG implemented TeleStaff Cloud to automate and streamline scheduling, shift bidding, and PTO and overtime management. The solution integrated employee certifications and department policies to ensure qualified staffing. Results included eliminating a multi-day manual PTO bidding process, saving "tons and tons of time," and enabling battalion chiefs to fill shifts rapidly via automated mobile texts. UKG's solution provided real-time schedule access, fair overtime allocation, and became a system the department depends on completely for accurate daily operations.