Case Study: Farmington Fire Department assigns overtime equitably and reduces scheduling time with UKG TeleStaff

Farmington Fire Department cuts scheduling time from 6 hours to 30 minutes with UKG

The Farmington Fire Department faced significant challenges in manually scheduling its firefighters, a process that consumed six hours daily and led to inequitable overtime distribution and firefighter fatigue due to consecutive workdays. Using a paper-based Rolodex system, overtime calls were not consistently fair and compliance with union rules was difficult to enforce.

By implementing the UKG TeleStaff solution, UKG automated and optimized the scheduling process. The solution enforces rest requirements and equitable overtime rotation, cutting daily schedule management to 30 minutes. This reduced burnout, ensured fair assignments, and provided an audit trail for compliance, while also helping the department control its rapidly rising overtime costs.

Farmington Fire Department