Case Study: Ecumen improves scheduling visibility and employee engagement with UKG centralized scheduling

Ecumen saves 34% in open-shift bonus costs with UKG

Ecumen, a senior housing provider with over 3,000 employees, faced a significant challenge in gaining visibility into scheduling across its 40 communities. The organization used a mix of software, spreadsheets, and paper, which made centralized management nearly impossible and led to employee dissatisfaction with processes for checking schedules and requesting time off. To address this, they turned to UKG and implemented its UKG Pro and UKG Workforce Scheduler solutions.

The UKG solution provided centralized scheduling, offering the data and visibility needed to make informed staffing decisions. The results were substantial, including a 90% open-shift fill rate and a 34% reduction in open-shift bonus costs. The solution also enhanced employee engagement through mobile self-service tools and created a more transparent and equitable process for time-off requests, leading to improved recruiting and retention.

Ecumen