Case Study: Dutchman Hospitality Group achieves faster hiring with UKG Rapid Hire

Dutchman Hospitality Group reduces interview scheduling to under 4 minutes with UKG

Dutchman Hospitality Group (DHG) faced significant challenges in its high-volume hiring for frontline hospitality roles. Their traditional, application-based process was slow and cumbersome, often taking days just to schedule interviews, which risked losing talent in a competitive labor market. The manual coordination burdened HR and managers, creating delays in a business where hiring is constant. To address this, DHG turned to vendor UKG and implemented its UKG Rapid Hire solution.

The UKG solution introduced an AI-powered, mobile-first chat experience that replaced lengthy applications. This allowed candidates to be screened and to self-schedule interviews in minutes. As a result, UKG helped DHG reduce interview scheduling time to under four minutes and move 58% of qualified candidates directly into interviews. The process empowered managers to take full ownership of hiring, drastically reduced administrative work for HR, and decreased reliance on costly job boards, accelerating time-to-hire and improving the candidate experience.