Case Study: Costa Coffee boosts staffing efficiency by 65% with UKG AI-powered workforce planning

Costa Coffee increases store staffing efficiency by 65% with UKG

Costa Coffee, a major coffee shop chain, faced challenges with inefficient store staffing due to reliance on spreadsheets and estimates. This led to frequent overstaffing and understaffing, increased overtime costs, and difficulties during peak periods like the Christmas season. To address this, they partnered with UKG and implemented its AI-powered Strategic Workforce Planning solution.

By using UKG's technology for forecasting and data-driven planning, Costa Coffee significantly optimized its workforce. The solution delivered a 65% increase in staffing efficiency after the holiday season and a 50% increase during the Christmas period. UKG also helped reduce overtime costs and decrease the reliance on contract workers by better utilizing existing part-time and full-time staff.

Costa Coffee