Case Study: Community Healthcare System improves staff scheduling and reduces overtime with UKG Pro Workforce Management

Community Healthcare System saves nurse managers 2-3 hours a week with UKG Pro Workforce Management

Community Healthcare System, a nonprofit healthcare organization with 8,000 employees, faced significant challenges with its manual, paper-based scheduling process. This time-intensive system pulled nurse managers away from patient care and led to a substantial increase in overtime and incentive pay, especially during the COVID-19 pandemic. The organization sought an automated solution to improve efficiency and provide real-time workforce data.

The customer implemented UKG Pro Workforce Management, which featured employee self-scheduling tools. This UKG solution empowered staff to select and swap shifts, drastically reducing the time managers spent on scheduling. The real-time data and reporting provided by UKG led to ongoing reductions in overtime and incentive pay, resulting in significant cost savings and allowing managers to focus more on patients and staff.

Community Healthcare System