Case Study: Carlie C’s IGA improves scheduling efficiency and employee morale with UKG Pro Workforce Management

Carlie C’s IGA cuts missed punches from 125 to 80 with UKG

Carlie C’s IGA, a grocery chain with 25 locations in North Carolina, sought to increase efficiency and employee engagement using the latest UKG technology. As a longtime UKG user, the company wanted to adopt new features from UKG Pro Workforce Management to streamline operations and better serve its community.

UKG implemented its Pro Workforce Management solution, which provided advanced scheduling tools, mobile self-service for associates, and real-time data reporting. The results included a significant reduction in missed punches from 125 to as few as 25 per week, saving managers two hours on payroll mornings. UKG's system also improved labor cost control, enabled easy crisis pay adjustments during the pandemic, and boosted overall employee morale.