Case Study: Bon Secours Mercy Health improves staffing, scheduling, and pay accuracy with UKG Pro Workforce Management

Bon Secours Mercy Health cuts payroll corrections 50% with UKG

Bon Secours Mercy Health, a major U.S. health system with 60,000 employees, faced challenges in managing its workforce after a merger. They needed a unified system to handle complex scheduling across many locations, gain visibility into staffing data, and adapt to rapidly changing patient needs. To address this, they partnered with UKG and implemented the AI-powered UKG Pro Workforce Management solution.

The UKG solution provided a centralized, cloud-native platform for workforce management. This enabled features like intelligent shift swapping and self-scheduling for employees. As a result, Bon Secours Mercy Health saw a 50% reduction in payroll corrections, higher patient quality scores, and improved employee retention. Managers also saved significant time on scheduling tasks. UKG provided the flexible, scalable system needed to transform their workforce operations.

Bon Secours Mercy Health