Case Study: Billings Clinic achieves equitable staffing and Magnet redesignation with UKG Healthcare solutions

Billings Clinic redesignates as Magnet hospital with UKG for Healthcare across 304 beds

Billings Clinic, Montana's largest healthcare system and a Magnet-designated organization, faced the dual challenge of managing a potential patient surge during the COVID-19 pandemic while also undergoing its Magnet redesignation process. Their key staffing challenge was ensuring equitable nurse workload distribution and maintaining nurse satisfaction through flexible scheduling.

The clinic used UKG for Healthcare scheduling and UKG Workload Manager solutions. These provided the flexibility to create unique shift schedules, enabled nurse self-scheduling, and used acuity-based data to balance patient assignments equitably. The UKG solutions supported the clinic's Magnet goals, helping retain nurses and maintain their satisfaction by giving them control over their schedules. This data-driven approach allowed Billings Clinic to successfully navigate the pandemic and achieve Magnet redesignation.

Billings Clinic