Case Study: Atlas Hotels reduces turnover and boosts employee engagement with UKG Beacon

Atlas Hotels reduces turnover by 17% with UKG

Atlas Hotels, a UK-based hotel franchise group, faced challenges with inconsistent employee recognition and high turnover across its 58 locations. Their manual, site-based "Smile Points" program lacked visibility and strained managers, issues exacerbated by the pandemic and Brexit. To build a unified culture and improve retention, they partnered with UKG to implement the UKG Beacon platform.

UKG provided the UKG Beacon platform, an app-based solution designed for their deskless workforce to enable easy peer-to-peer recognition and streamline awards. This created a consistent, visible way to celebrate achievements aligned with company values. The solution from UKG drove strong results, including a 265% increase in shared recognition moments and a 17% reduction in employee turnover, with the highest-engaging hotels seeing the greatest retention gains.

Atlas Hotels