Case Study: Aimbridge Hospitality achieves flexible scheduling for frontline workers with UKG

Aimbridge Hospitality boosts shift trading by 30% with UKG

Aimbridge Hospitality, a leading global hospitality management company, faced significant challenges with labor shortages and high turnover in the competitive frontline worker market. To better compete for talent and become a more flexible employer, they partnered with UKG to find a solution using the UKG Pro suite and its advanced workforce management technology.

UKG implemented AI-powered scheduling within its UKG Pro solution to create gig-like flexibility for Aimbridge's 45,000 hourly employees. This allowed associates to self-schedule, swap, and pick up shifts across different properties via a mobile app. The results were highly successful, with over 12,000 employees—approximately 30% of their hourly workforce—utilizing the system to trade shifts. This empowered employees with greater control, improved work-life balance, and increased earning potential, solidifying UKG's role in transforming Aimbridge's employee experience.

Aimbridge Hospitality