Case Study: Jomashop streamlines customer service with UI Bakery

Customer service app on top of HTTP API data source for Jomashop

Jomashop, a leading fashion retailer, needed to build internal tools to improve the effectiveness of its customer service reps. Their initial attempts using PHP were too time-consuming, and another low-code platform was not a good fit due to its pricing model. They turned to UI Bakery to find a solution.

Using UI Bakery, the Jomashop team created read-only API viewers that brought necessary data into a single application for their service team. This solution saved significant development time, with their VP of Product noting a complex application could be built in just a couple of hours. The result was a streamlined customer service flow where reps can now quickly find data in one place instead of searching the physical website. UI Bakery enabled these apps to be built, directly improving operational efficiency.

Jomashop